For end users who are
continuously mobile and adopt technology changes very rapidly, our
FactorySuite Software Maintenance program covers all Wonderware
products at a site (except Crystal Reports, Toolkits, Consignment and
FactorySuite Partner products). This program has an annual maintenance
fee calculated on a percentage of the value of Wonderware licenses at
your site. FactorySuite Software Maintenance offers the following
advantages and services:
Future Software Releases and
Access to New Software Releases
For each license registered on Software Maintenance, you will receive
one copy of any new FactorySuite release when a new version becomes
available against a valid contract. You can also download new releases
of I/O servers, InControl drivers and other FactorySuite components
from the Wonderware web site.
Knowledge Base CD & Online Knowledge Base
Both are an encyclopedia of FactorySuite technical information which
includes the latest "how-to" notes, sample product applications,
demonstration videos, utilities and FactorySuite add-on extensions.
Subscribers receive our three installments of the Wonderware Knowledge
Base CD (KBCD) per year, and access to our most up-to-date online
Knowledge Base at Wonderware's web site.
Priority E-mail and Advanced Web Services
FactorySuite Software Maintenance Support subscribers receive
priority e-mail support at
compsupp@metquipsystems.com.au. We guarantee to process your
e-mail message within one business day at a higher priority than any
other support e-mail. You also receive exclusive access to advanced
services on the Wonderware Technical Services web site at
www.wonderware.com/support.